Online Permit Portal (Accela Citizen Access - ACA)

Planning & Building Department

ACA Registration Questions: Contract license expiration, account questions. Expect a response within 3 business days during business hours.

E-mail: onlinebuildingpermits@oaklandca.gov

General Building Permits or Policy-Related Questions: Expect a response within 2 weeks.

E-mail: Permitinfo@oaklandca.gov
Phone: 510-238-3891

Plan Check or Building Code-Related Questions: Expect a response within 3 business days during business hours.

E-mail: BuildingPlanCheckInfo@oaklandca.gov

General Planning-Related Questions: Expect a response within 2 weeks.

E-mail: Permitinfo@oaklandca.gov
Phone: 510-238-3911

General Permit Status Questions: Expect a response within 2 weeks. You can check your permit status on our Online Permit Portal. If you have additional questions, please see contact information below.

E-mail: Permitinfo@oaklandca.gov
Phone: 510-238-3891

Inspection Counter/Code Enforcement Complaint Questions: Expect a response within 3 business days during business hours.

E-mail: inspectioncounter@oaklandca.gov
Phone: 510-238-3444 (Inspection Scheduling) OR 510-238-3381 (Code Enforcement)

Type of questions/issues addressed:

• Permit scheduling and follow-up inquiries
• Permit extensions
• Code Enforcement complaints, photos, Property Owner Certifications etc.

Inspection Services Information: Expect a response within 24 hours during business hours.

E-mail: inspectioninfo@oaklandca.gov

Type of questions/issues addressed:

• Mechanical, Electrical or Plumbing (MEP) Code-related questions
• Building code questions and clarifications relating to inspections
• Inspection-related questions for projects with issued permits
• What needs to be inspected
• Inspection scheduling problems (permit Inspectors are unable to schedule inspections)

• Permit inspection procedures, including what needs to take place during Shelter-in-Place

• Extra inspection or Overtime Inspection requests
• Temporary Certificate of Occupancy (TCOs)
• Complaints about permit inspections
• Cannabis inspections

Fee Payment Questions: Expect a response within 3 business days during business hours.

Phone: 510-238-4774

Records Requests: To make an online records request, visit: https://oaklandca.nextrequest.com. For more information, please contact recordsinfo@oaklandca.gov

Technical Questions Permit Wizard/Online Permit Process, General ACA Portal Questions: Expect a response within 3 business days during business hours.

E-mail: accelauserrequest@oaklandca.gov

Public Works and Department of Transportation (OakDOT)

For Public Works/OakDOT permit-related questions, please contact 510-238-3651 or pwa_inspections@oaklandca.gov

Fire Department

For billing and invoice questions, please contact the Finance Department at 510-238-2252 or FPBilling@OaklandCA.gov

For Fire Inspection questions, please contact the Fire Department at 510-238-3851 or FPBReceptionist@OaklandCA.gov