Ready to get started? First, make sure you are registered and activated at our Online Permit Center. The table below outlines the differences between our "Full Registration" and "Light Registration" user options.
Review our Permit Type Chart to learn more about what kinds of permits and pre-applications (i.e., Zoning and Building Worksheets) are available, depending on your registration level. Then log in to get started!
Planning & Building Department
Online Permit Center (Accela Citizen Access - ACA) Registration Questions: Contract license expiration, account questions. Expect a response within 3 business days during business hours.
E-mail: onlinebuildingpermits@oaklandca.gov
General Building Permits or Policy-Related Questions: Expect a response within 2 weeks.
Permit Questions Portal
Phone: 510-238-3891
Plan Check or Building Code-Related Questions: Expect a response within 3 business days during business hours.
E-mail: BuildingPlanCheckInfo@oaklandca.gov
General Planning-Related Questions: Expect a response within 2 weeks.
Permit Questions Portal
Phone: 510-238-3911
General Permit Status Questions: Expect a response within 2 weeks. You can check your permit status on our Online Permit Portal. If you have additional questions, please see contact information below.
Permit Questions Portal
Phone: 510-238-3891
Video Tutorial: How to Check Your Permit Status Online
Inspection Counter/Code Enforcement Complaint Questions: Expect a response within 3 business days during business hours.
E-mail: bbcode-inspect@oaklandca.gov
Phone: 510-238-3444 (Inspection Scheduling) OR 510-238-3381 (Code Enforcement)
Type of questions/issues addressed:
- Permit scheduling and follow-up inquiries
- Permit extension requests
- Code Enforcement complaints, photos, Property Owner Certifications, etc.
Inspection Services Information: Expect a response within 24 hours during business hours.
E-mail: inspectioninfo@oaklandca.gov
Type of questions/issues addressed:
Fee Payment Questions: Expect a response within 3 business days during business hours.
Phone: 510-238-4774
Records Requests: To make an online records request, visit: https://oaklandca.nextrequest.com. For more information, please contact recordsinfo@oaklandca.gov
Technical Questions Permit Wizard/Online Permit Process, General ACA Portal Questions: Expect a response within 3 business days during business hours.
E-mail: accelauserrequest@oaklandca.gov
Department of Transportation (OakDOT)
For OakDOT permit-related questions, please contact (510) 238-3199 or DOTOnlinePermits@oaklandca.gov.
For assistance with creating an account and registering to the ACA Online Permit Center to apply for Curb, Gutter, Sidewalk or Sewer Lateral permits, please contact Emily Jue at EJue@oaklandca.gov.
Fire Department
For billing and invoice questions, please contact the Finance Department at 510-238-2252 or FPBilling@OaklandCA.gov
For Fire Inspection and Fire Prevention Plan Review questions, please contact the Fire Department at 510-238-3851 or FPBReceptionist@OaklandCA.gov