MACRO Community Advisory Board
The Mobile Assistance Community Responders of Oakland (MACRO) is a community response program for non-violent, non-emergency, non-criminal requests for service. MACRO aims to increase access to community resources and reduce responses by emergency services (fire and police).
Program Overview & History
In 2019, the Oakland City Council allocated $40,000 to research and launch the MACRO program. MACRO is a non-law enforcement mobile crisis intervention initiative. The purpose of MACRO is to deliver a compassionate care first response model grounded in empathy, service, and community.
The goal of MACRO is to reduce responses by emergency services (Fire & Police), resulting in increased access to community-based services and resources for impacted individuals.
MACRO Community Advisory Board consists of community members who have vested interest in the success of Oaklanders and the MACRO program.
How to Contact MACRO
Before contacting MACRO, confirm that the situation:
- Is not an emergency
- Is non-violent
- Involves no visible weapons
- Is not taking place inside a home, residence or business
If you need an immediate emergency response, please call 911.
Online
Submit a request online
Phone
Call (510) 446-2276 | (510) 44 MACRO
Email
Email Address: MACRO@oaklandca.gov
When contacting MACRO via email, please include the following information
- Subject Line: "Request for Service @ Address/Location + Incident Type"
- Body:
- Description of incident
- Any relevant information
- A picture (if possible)
Hours of Operation
6:30 a.m. - 9:30 p.m., seven days a week.
Incidents are addressed in the order they are received.
What to Expect after Contacting MACRO
- When we get on the scene, we will focus on the individual and their needs, not the property.
- All interactions we have are voluntary.
- We must protect the privacy of the individuals involved. We cannot provide follow-up information.
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