Universal Basic Mobility Program Frequently Asked Questions (FAQs)

Do I qualify for the Universal Basic Mobility pilot program? If yes, how do I sign up for the Mobility Wallet?

If you live or work in East Oakland, then you are eligible to sign up for the pilot. There are no age restrictions to who can participate in the pilot. You can sign up by filling out this survey. There are only 500 Mobility Wallets (prepaid cards) available for this pilot, so signing up does not guarantee that you will receive a card.

What is a mobility wallet?

A mobility wallet is a prepaid debit card that is used to pay for transportation services such as AC Transit buses, BART trains, WETA ferries, BayWheels bike share, electric scooter share (SPIN, LINK, Lime, and VeoRide) and GIG car share.

When do I receive it?

If you are eligible and selected to participate in the pilot, your Mobility Wallet will arrive by mail in October 2021.

I received my Mobility Wallet, how do I begin using it?

To activate your Mobility Wallet and begin using it to pay for your transportation, follow the instructions that come with your prepaid card. You are required to activate your card online or by phone and create a four (4) digit pin. Once it is activated, you may use it in-person or online just like any other debit or credit card.

How long can I use it for? What happens when the program ends?

You may use your Mobility Wallet anytime before the card expires and there are funds remaining on it. The expiration date is on the back of the prepaid card. Your prepaid card will have $300 total loaded on it between October and December 2021. When the pilot program ends, you will no longer receive any funds. If you still have funds remaining, you may continue to use the card until your funds are depleted or the card expires.

What can I use it for? Are there any restrictions? Can I use my Mobility Wallet outside of Oakland?

This card can ONLY be used to buy passes or trips on public transit (AC Transit, BART, ferries), shared e-scooters, carshare, and bikeshare. There are no geographical restrictions on where you can use your card; however, we cannot guarantee that your card will work on transit and shared mobility outside the Bay Area.

Can I share my prepaid card?

No, your Mobility Wallet is intended only for the program participant.

What happens if I lose the card?

If your card is lost or stolen, call the prepaid card company’s customer support at 1-855-925-4626. The company can help you receive a replacement card.

What if I don’t receive my card in the mail?

Call the prepaid card company’s customer support at 1-855-925-4626. If you need further assistance, contact OakDOT staff at 510-238-7170 or at parklandish@oaklandca.gov.

I need help with my Mobility Wallet. Who do I contact?

For issues related to the Mobility Wallet (prepaid card), call the prepaid card company’s customer support at 1-855-925-4626. For any other questions or issues, contact OakDOT staff at 510-238-7170 or at parklandish@oaklandca.gov.

How is this different from my Clipper Card?

Your Clipper Card is tapped on a Clipper reader to board public transit such as AC Transit, and is loaded with cash value. The Mobility Wallet (prepaid card) can also be used to load value onto your Clipper Card. In other words, you can tap your Clipper Card to get on buses or BART, but you can’t tap your Mobility Wallet.

Can I pay for low-income discount programs like Clipper START using my Mobility Wallet?

Yes, if you qualify for these programs you can use your Mobility Wallet (instead of your own cash or credit/debit card) to pay for your discounted passes. Learn more about how to get transportation discounts on our website: oaklandca.gov/topics/universal-basic-mobility

I’m out of funds on my Mobility Wallet. What should I do?

Funds can only be added to your card by this program. When you have spent all $300 of the funds on your card, you can dispose of your card.

How will my data be used by the City of Oakland?

The City of Oakland only has access to the information you provided in the survey. If you indicate, in the survey, that you’re interested in participating in UC Davis’s research your contact information will be shared with the UC Davis research team. Your information will not be shared with any other third parties.

The City of Oakland will not have any access to your individual transactions or information from your Mobility Wallet (prepaid card). At the end of this pilot program, the City of Oakland will be provided with an anonymized and aggregated summary of how the funds on all prepaid cards were generally used. This summary will have no personally identifiable information and no transaction information. This summary will be shared publicly as part of the research and evaluation of this pilot.

How will my data be used by the Mobility Wallet (prepaid card) issuer?

Usio, Inc. is responsible for issuing the Akimbo Now Promo Mastercard (Mobility Wallet). Usio may collect and disclose information (including personally identifiable information) to third parties about you, your Card and the transactions related to your Card (“Cardholder Information").

The types of information Usio may collect includes:

(i) Information about purchases made with the Card, such as date of purchase, amount and place of purchase;

(ii) Information you provide to us when you apply for a Card or for replacement Cards, when you register your card, or when you contact us with

customer service issues, such as name, address, and phone number

The types of information Usio may disclose include:

(i) where it is necessary or helpful for completing a transaction;

(ii) in order to verify the existence and condition of the Card for a third party (e.g., a merchant);

(iii) in order to comply with any law or to comply with requirements of any government agency or court order;

(iv) if you give us your written consent; (v) to service providers who administer the Card or perform data processing, records management, collections,

and other similar services for us, in order that they may perform those services;

(vi) in order to prevent, investigate or report possible illegal activity; (vii) in order to issue authorizations for transactions on the Card; and

(viii) as otherwise permitted by law.

Only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, Usio maintains physical, electronic, and procedural security measures that comply with federal regulations to safeguard Cardholder Information.