Mobile Assistance Community Responders of Oakland (MACRO)

The Mobile Assistance Community Responders of Oakland (MACRO) is a community response program for non-violent, non-emergency, non-criminal requests for service. MACRO aims to increase access to community resources and reduce responses by emergency services (fire and police).

How to Contact MACRO

Before contacting MACRO, confirm that the situation:

• Is not an emergency
• Is non-violent
• Involves no visible weapons
• Is not taking place inside a home, residence or business

If you need an immediate emergency response, please call 911.

Phone

Call (510) 446-2276 | (510) 44 MACRO

Online Request

MACRO Intake Form

Email

MACRO@oaklandca.gov

When contacting MACRO via email, please include the following information

• Subject Line: "Request for Service @ Address/Location + Incident Type"
• Body:
  • Description of incident
  • Any relevant information
  • A picture (if possible)

Hours of Operation

6:30 a.m. - 8:30 p.m., seven days a week.

Incidents are addressed in the order they are received.

What to Expect after Contacting MACRO

• When we get on the scene, we will focus on the individual and their needs, not the property.
• All interactions we have are voluntary.
• We must protect the privacy of the individuals involved. We cannot provide follow-up information.

MACRO Zones

 

Program Overview & History

In 2019, the Oakland City Council allocated $40,000 to research and launch the MACRO program. MACRO is a non-law enforcement mobile crisis intervention initiative. The purpose of MACRO is to deliver a compassionate care first response model grounded in empathy, service, and community.  

The goal of MACRO is to reduce responses by emergency services (Fire & Police), resulting in increased access to community-based services and resources for impacted individuals.

Leadership

• Elliott Jones, MACRO Program Manager, Oakland Fire Department
• Michael Hunt, Chief of Staff, Oakland Fire Department
• Tina Risker, MACRO Public Information Officer, Oakland Fire Department

Stay Up to Date

• Follow MACRO on Instagram
• MACRO Gallery

Additional Information