Important:

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OAK 311

OAK 311 is here to help you with requests for routine maintenance and urgent infrastructure issues.

Report Online
Call 311
For urgent issues, call 311 or (510) 615-5566.

Most Common Requests

  • Potholes
  • Abandoned Vehicles

Urgent Infrastructure Issues

  • Downed sign
  • Traffic signal outage
  • Flooding
  • Sewer overflow
  • Fallen trees or branches

How It Works

  1. An icon of an inbox with an arrow pointing into it.

    Report

    You report the issue by phone, website, app, or email.

  2. An icon of a clipboard with a piece of paper and a magnifying glass over it.

    Review

    We review your request and provide a tracking number.

  3. An icon of a tree chart.

    Assign

    We assign your request to the appropriate work group.

  4. An icon of a wrench and screwdriver crossed over each other in an “X” pattern.

    Work

    Service is provided. Completion times vary.

Get the OAK 311 app on:

Google Play Apple Store

View OAK 311 Service Request Information

Interactive 311 Chart Service Request Map