OAK311

Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566. Emergencies includes downed trees or tree limbs, flooding or sewer overflows, and street signal outages. Please report all non-emergency issues online at this page.

Icon of a mouse pointer/cursor. Report Online
Icon of a phone ringing. Call 311

For urgent issues, call 311 or (510) 615-5566.

Most Common Requests

Urgent Infrastructure Issues

  • Downed sign
  • Traffic signal outage
  • Flooding
  • Sewer overflow
  • Fallen trees or branches

Take a Virtual Tour

OAK311: A Virtual Tour (English Subtitles) from KTOP TV-10 on Vimeo.

OAK311: A Virtual Tour (Spanish with Subtitles) from KTOP TV-10 on Vimeo.

OAK311: A Virtual Tour (Cantonese with Subtitles) from KTOP TV-10 on Vimeo.

How It Works

  1. An icon of an inbox with an arrow pointing into it.

    Report

    You report the issue by phone, website, app, or email.

  2. An icon of a clipboard with a piece of paper and a magnifying glass over it.

    Review

    We review your request and provide a tracking number.

  3. An icon of a tree chart.

    Assign

    We assign your request to the appropriate work group.

  4. An icon of a wrench and screwdriver crossed over each other in an X pattern.

    Work

    Service is provided. Completion times vary.

Get the OAK 311 app on:

Google Play
Apple Store
Interactive 311 Chart
Service Request Map