Restaurant Re-Opening Resources

As Oakland restaurants are allowed by County Order to re-open in stages, here are some resources to adapt to this new business environment.

Date Posted: May 14th, 2020 @ 4:46 PM
Last Updated: July 13th, 2020 @ 9:06 AM

Planning Resources

July 12, 2020: Alameda County placed on the State’s County Monitoring List Release and FAQs

July 11, 2020: City of Oakland Statement on Outdoor Dining

July 10, 2020 Update: Today, Alameda County learned the state issued updated guidance, dated July 9th, prohibiting outdoor dining in non-variance counties, which includes Alameda County. While Alameda County’s Health Officer Order allowed for outdoor dining, under this stricter state guidance, all restaurants, wineries, and bars in Alameda County may only be open for drive-through or pick-up/delivery options. Updated state guidance for restaurants providing takeout, drive-through, and delivery is available here https://files.covid19.ca.gov/pdf/guidance-takeout-restaurants.pdf

On June 18, Alameda County released an Order Update which takes effect 8:00 a.m. on Friday, June 19, 2020.

State of California industry guidelines to help businesses reduce risk and establish a safe, clean environment for workers and customers. Read the guidelines, find industry-specific checklists and learn more at: https://covid19.ca.gov/industry-guidance/

COVID-19 Industry Guidance: Dine-In Restaurants - Source: State of California

Centers for Disease Control and Prevention's industry decision trees for Restaurants & Bars

Reopening Resources by Industry - Source: International Economic Development Council

Face Covering Sign for Businesses by Alameda County (PDF): ENGLISH | SPANISH | CHINESE (Simplified) | CHINESE (Traditional) | KOREAN | ARABIC | TAGALOG | VIETNAMESE | CAMBODIAN

Mask On Sign for Businesses by Alameda County (PDF) in English, Chinese and Spanish

ReOpening Guide signs by the Oakland Metropolitan Chamber of Commerce (PDF), in partnership with Oaklandish and the Economic Recovery Advisory Council, 11" x 17" signs for download. Pick up hard copies from any Oakland Chamber, Business Improvement District or CIty Council office. ENGLISH | CHINESE | SPANISH | VIETNAMESE

Adapt Your Business to Takeout and/or Delivery

Dine-in restaurants should consider adapting to a takeout and/or delivery model.

An important consideration is engaging apps to support online ordering and/or delivery. Many of the food delivery services have waived sign-up fees for new, locally owned restaurants, reduced commissions charged to restaurants, and/or will work with businesses individually to up their web/mobile presence. Below is a sampling of various apps as a resource; these listings do not constitute endorsements.

  1. DoorDash/Caviar (ordering and delivery): No fee to sign up and use DoorDash for first 30 days. 15% commission fees for locally owned restaurants during SIP. Same day payments to restaurants. DoorDash/Caviar will connect struggling restaurants without an existing bank relationship to its partner bank, BlueVine, to provide access to an SBA-approved lender for PPP loans. COVID-19 merchant assistance.
  2. GrubHub (ordering and delivery): No sign-up costs now or ever. Provides translation services.
  3. Ordrslip (ordering): One-on-one support to get POS system installed and operating, and to build restaurant’s own website. During SIP, waiving $1000 setup fee and $100 monthly subscription to restaurants.
  4. Pick Up Fixe (ordering): One-on-one support to get POS system installed and operating, and to build restaurant’s own website. No fees or contracts to restaurants during SIP or ever. Pays restaurant next day.
  5. Postmates (ordering and delivery): No signup costs. Waiving commission fees for small businesses. Oakland restaurants are eligible for same day payments.
  6. Uber Eats (ordering and delivery): No commission fee for customer pickups; lower commission fee if restaurant handles deliveries. No signup fees during SIP. Payments are sent same day.

Another delivery option is to redeploy your own employees as delivery people. Revel Mopeds: Engage with Revel to use free mopeds for locally owned restaurant delivery. During the shelter-in-place order, there is no cost for restaurants’ use of shared mopeds. For more information, please contact danny.marquez@gorevel.com.

How the City is Supporting Curbside Pickup

To specifically support businesses with curbside or storefront pickup, and/or delivery, the City is taking the following steps:

Expediting White Curb Requests
In order to facilitate customer pick-up and delivery from Oakland businesses during the COVID-19 period, business owners can request a temporary white curb in front of their business. To request a temporary white curb, please contact Oak311 by dialing 311 or online at https://www.oaklandca.gov/serv...

Streamlining Sidewalk and Roadway Permitting
In anticipation of further updates to Alameda County’s Shelter in Place Order, City departments are working to revise the permitting process for sidewalk and roadway encroachments to make it easier for retailers and restaurants to use larger portions of the sidewalk and roadway to support their businesses. The City is working to streamline permits for parklets, café seating and other uses to help businesses better meet physical distancing requirements, and anticipates issuing updated guidelines by the end of May. City departments want to hear from local businesses about how it can streamline permitting for creative ways to use larger portions of the sidewalk, adjacent parking spaces, and the broader street space to support businesses.

Learn about the Flex Streets Initiative.

Changes to Alcoholic Beverage Sales

For those restaurants with an existing alcohol license, the State’s Alcoholic Beverage Control eased alcohol delivery restrictions for restaurants, but only with food orders, all of which must be sold from the same establishment.

ABC also lifted its ban on alcohol sold at drive-through windows, and noted that no deliveries are allowed from 2 a.m. until 6 a.m.

Promote Your Business

Now, more than ever, having an online presence for your business is essential.

Need help building or bolstering your online and social media presence? The following local resources are available.

Create and maintain your Yelp listing.

Get your business on lists of “open” businesses. Here are a few to consider:

List your business on gift card marketplaces

Visit Oakland launched the Oakland Partner Portal as a free resource for local hotels, restaurants, retailers and other hospitality-related merchants. Businesses can:

  • Create website listings
  • Post events to their online
  • Sign up for free promotions
  • Share Reopening Updates

Help Feed Oakland’s Hungry

The City is partnering with World Central Kitchen and others to provide meals to Oakland’s hungry. We are looking for restaurants that can provide up to 300 meals per day potentially starting as soon as next week.

World Central Kitchen’s goal is to engage 200+ restaurants to serve 2 million meals in Oakland through the end of July. Additionally, the state’s new Great Plates Delivered program will need restaurants to supply meals for seniors. Please note, you are not eligible for this new program if you are already participating in another state or federal meal service program.

Participating restaurants will need to be able to meet senior and/or general meal requirements:

1) Senior meals:

  • Breakfast must be low in sodium, no sugary drinks (<24 grams/8 oz., 100% fruit juice).
  • Lunch and dinner: a piece of fresh fruit or vegetable on each dish, and low in sodium, no sugary drinks (<24 grams/8 oz., 100% fruit juice).

2) General meals: Lunch/Dinner type meals must contain 14-16 oz. of food, composed of 4 oz. protein, 6 oz. starch/grain, 6 oz. vegetable, and be free of peanuts, tree nuts and shellfish.

Priority will be given to restaurants that are able to meet the stated volume and nutritional standards; source local produce/meats (if able); meet cultural needs; prioritize local jobs, worker retention, and worker health and safety; and meet standards of equity and fairness in employment practices, wages, hiring, and promotion.

The meal service program – not the restaurants – will arrange for delivery of meals. Restaurants are paid by the food operator for the meals in bulk purchases.

If your restaurant is interested in participating and can meet these criteria, please fill out this short survey form. Please also send a scan or photo of your menu to kwilliams@oaklandca.gov. Meal service program staff will be in touch with restaurants that are the best fit.

Workplace Safety

Restaurant Support

Keira Williams, Business Development Lead
Economic & Workforce Development Department, City of Oakland
kwilliams@oaklandca.gov