DOT staff are closely monitoring this situation in coordination with the Privacy Advisory Commission. Staff received notice from ParkMobile that a breach had occurred on March 26 but with no known details of what information was accessed. In an email sent by ParkMobile on April 13, DOT staff were notified of the following information:
[ParkMobile's] investigation has confirmed that basic account information – license plate numbers and, if provided by the user, email addresses and/or phone numbers, and vehicle nicknames – was accessed. In a small percentage of cases, mailing addresses were affected. No credit cards or parking transaction history were accessed, and [ParkMobile does] not collect Social Security numbers, driver’s license numbers, or dates of birth.
DOT staff do not have access to individual ParkMobile user account information and thus, staff cannot push notifications or alerts to ParkMobile users. However, in an email sent to users on April 16, ParkMobile recommended that as a precaution, users can change their passwords in the "Settings" section of the ParkMobile app or on the web.
DOT staff are taking steps to strengthen privacy and security for ParkMobile users in Oakland. Staff are currently working with the Privacy Advisory Commission to develop an improved pay by phone parking system with additional measures to clarify the roles and requirements of pay by phone providers in Oakland with the utmost protection of their data.
To view instructions on how to change your password, please visit ParkMobile's website or contact their customer service: https://support.parkmobile.io/hc/en-us/articles/360059511612-How-do-I-change-my-ParkMobile-password-
For more information on this matter, please visit ParkMobile's security notification: https://support.parkmobile.io/hc/en-us/articles/360058639032
For additional customer service support or to contact a representative, please visit ParkMobile's Help Center: https://support.parkmobile.io/hc/en-us