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About

Shared e-scooters are the newest transportation option for getting around Oakland. They are useful for short trips, and have the potential to help achieve the goals of OakDOT’s Strategic Plan, which calls for expanding access to shared mobility services, improving transportation choices, and minimizing parking demand, congestion and pollution. However, when used improperly e-scooters can obstruct sidewalks, curb ramps, and other portions of the public right-of-way. OakDOT is actively monitoring the use of shared scooters and is in the process of developing a permit system to regulate how they are used.

Questions and concerns about the services themselves should be directed to the customer service representative of each respective company. Complaints of improperly-parked scooters can also be submitted through OAK 311.

COMMUNITY INPUT PROCESS

E-Scooter Town Hall
Monday, 10/22/2018 at 5pm at Oakland City Hall, 1 Frank Ogawa Plaza

This community forum provided an opportunity for E-scooter scooter companies to present to the public their vision for E-scooters in Oakland, and what they are doing to address concerns. Attendees were further able to submit questions to a panel of company representatives and OakDOT Director, Ryan Russo. Video of the meeting is available here.

Neighborhood Feedback Meetings
OakDOT staff met with neighborhood community groups to gather additional community input on terms and conditions that e-scooter companies would be required to meet in order to obtain an operating permit. A summary of the feedback received can be found here.

  • West Oakland Branch Library- Saturday, 11/10 at 1pm at 1801 Adeline St.
  • 81st Avenue Library Branch- Tuesday, 12/11 from 6-8pm at 1021 81st Ave. This was part of a meeting convened by East Oakland Neighborhoods Initiative.
  • Golden Gate Recreation Center- Wednesday, 12/12 at 7:30pm at 1075 62nd Street, hosted by Councilmember Kalb.
  • Cesar Chavez Library- Tuesday, 12/18 at 6:30pm at 3301 E 12th Street. Spanish-English interpreter service was available.

What We Heard

Community meeting participants let us know that E-Scooters have the potential to be a fun, useful, affordable and environmentally friendly new way to get around the Town. However, participants expressed many concerns with the way scooters are currently deployed and used, including a lack of shared understanding about how to safely use and park them, leading to issues with sidewalk riding and improperly parked scooters. A summary of community feedback is available here.

Many participants want to see more scooters in areas underserved by transit, such as East Oakland and West Oakland, as well as near transit, college campuses, residential neighborhoods and commercial districts. Many participants do not want to see scooters at Lake Merritt, in front of senior facilities, inside buildings or blocking sidewalks.

As Oakland develops its rules and regulations for its scooter sharing program, meeting attendees would like to see public data access, ways to report damaged scooters and improper scooter use, reporting requirements for collisions, clear guidelines and user education on the rules of scooter usage, collection of taxes and revenue, creation of No Parking Zones (including near Lake Merritt), and equitable distribution of scooters.

What we did with what we heard

OakDOT has incorporated community feedback into the latest version of the Terms and Conditions for obtaining a Scooter Sharing Permit. All scooter sharing companies operating in Oakland will be required to have a Scooter Sharing Permit by March 1st, or cease operation in Oakland. The Terms and Conditions are available for public review and comment by clicking here. Please send any comments on these Terms and Conditions via email to scootershare@oaklandca.gov

Next steps
January 16, 2019

Final Terms & Conditions posted. Operator applications available.
Applications will be reviewed in the order they are received.


February 1, 2019

All applications to operate scooter sharing services in the City for 2019
must be submitted by this date.


February 15, 2019

Decisions and permits are made available by the City.


February 25, 2019

All payments from permitted operator due to the City.


March 1, 2019

All permitted operators are expected to launch services.