Applications are now available to operate electric scooter sharing services in Oakland! The initial application and permit cycle is complete, however applications will be accepted on a rolling basis.
About the Program
Shared e-scooters are the newest transportation option for getting around Oakland. They are useful for short trips, and have the potential to help achieve the goals of OakDOT’s Strategic Plan, which calls for expanding access to shared mobility services, improving transportation choices, and minimizing parking demand, congestion and pollution. However, when used improperly e-scooters can obstruct sidewalks, curb ramps, and other portions of the public right-of-way.
The City of Oakland Department of Transportation (OakDOT) issued of the City’s first official e-scooter permits on July 3, 2019. The permits will allow four operators to provide service while holding them accountable to concerns voiced by Oakland residents. The four operators selected are Bird, Clevr, Lime, and Lyft. Read more about the permitting process here.
COMMUNITY INPUT PROCESS
E-Scooter Town Hall
Monday, 10/22/2018 at 5pm at Oakland City Hall, 1 Frank Ogawa Plaza
This community forum provided an opportunity for E-scooter scooter companies to present to the public their vision for E-scooters in Oakland, and what they are doing to address concerns. Attendees were further able to submit questions to a panel of company representatives and OakDOT Director, Ryan Russo. Video of the meeting is available here.
Neighborhood Feedback Meetings
OakDOT staff met with neighborhood community groups to gather additional community input on terms and conditions that e-scooter companies would be required to meet in order to obtain an operating permit.
- West Oakland Branch Library- Saturday, 11/10 at 1pm at 1801 Adeline St.
- 81st Avenue Library Branch- Tuesday, 12/11 from 6-8pm at 1021 81st Ave. This was part of a meeting convened by East Oakland Neighborhoods Initiative.
- Golden Gate Recreation Center- Wednesday, 12/12 at 7:30pm at 1075 62nd Street, hosted by Councilmember Kalb.
- Cesar Chavez Library- Tuesday, 12/18 at 6:30pm at 3301 E 12th Street. Spanish-English interpreter service was available.
What We Heard
Community meeting participants let us know that E-Scooters have the potential to be a fun, useful, affordable and environmentally friendly new way to get around the Town. However, participants expressed many concerns with the way scooters are currently deployed and used, including a lack of shared understanding about how to safely use and park them, leading to issues with sidewalk riding and improperly parked scooters. A summary of community feedback is available here.
Many participants want to see more scooters in areas underserved by transit, such as East Oakland and West Oakland, as well as near transit, college campuses, residential neighborhoods and commercial districts. Many participants do not want to see scooters at Lake Merritt, in front of senior facilities, inside buildings or blocking sidewalks.
As Oakland develops its rules and regulations for its scooter sharing program, meeting attendees would like to see public data access, ways to report damaged scooters and improper scooter use, reporting requirements for collisions, clear guidelines and user education on the rules of scooter usage, collection of taxes and revenue, creation of No Parking Zones (including near Lake Merritt), and equitable distribution of scooters.
What we did with what we heard
OakDOT has incorporated community feedback into the latest version of the Terms and Conditions for obtaining a Scooter Sharing Permit. The Terms and Conditions are available for public review by clicking here. Please send any comments on these Terms and Conditions via email to firstname.lastname@example.org
Questions or Concerns?
Questions and concerns about the services themselves should be directed to the customer service representative of each respective company. Complaints of improperly-parked scooters can also be submitted through OAK 311.
Bird: 1-866-205-2442 or email@example.com
Gruv: 1-877-CLEVR-US or firstname.lastname@example.org
Lime: 1-888-546-3345 or email@example.com
Lyft: 1-877-452-6699 or LyftBayAreaScooters@gmail.com
Contact the Shared Mobility Team at firstname.lastname@example.org
As a condition of operating in Oakland, E-scooter sharing companies are required to provide publicly available, real-time data on the location of scooters available for rent. This data is provided via an Application Programming Interface (API) in the General Bikeshare Feed Specification (GBFS) format. OakDOT has made minor changes to the GBFS format, removing the Vehicle Identification Number in order to protect privacy. GBFS does not include any information about scooter riders or the trips they've taken. More information about GBFS is available here: https://github.com/NABSA/gbfs/...
GBFS feeds can be accessed through the following URLs: