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E-Scooters

Shared e-scooters are the newest transportation option for getting around Oakland.

About

Applications are now available to operate electric scooter sharing services in Oakland for the 2020-2021 permit term. The anticipated permit application and review timeline is as follows:

  • 9/15 - 2020-2021 Permit Application and Terms and Conditions released
  • 10/2 - Operator applications due
  • 10/12 - Review completed, approved permittee's notified
  • 11/1 - New permittee's launch, any un-permitted companies currently operating must end service

About the Program

Beginning in November, 2020 there will be a significant change to scooter parking regulations in Oakland. Shared E-Scooters will be required to lock to a bike rack, in-street bike corral or City street sign when not in use. Companies that were offering E-scooters in Oakland during the 2019-2020 permit terms will have 90 days to phase in the new locking devices.

The application period for the 2020-21 permit term opened September 15th.

Shared e-scooters are the newest transportation option for getting around Oakland. They are useful for short trips, and have the potential to help achieve the goals of OakDOT’s Strategic Plan, which calls for expanding access to shared mobility services, improving transportation choices, and minimizing parking demand, congestion and pollution. However, when used improperly e-scooters can obstruct sidewalks, curb ramps, and other portions of the public right-of-way.

The City of Oakland Department of Transportation (OakDOT) issued of the City’s first official e-scooter permits on July 3, 2019. The permits will allow four operators to provide service while holding them accountable to concerns voiced by Oakland residents. The four operators selected were Bird, Clevr, Lime, and Lyft. Read more about the permitting process here.


COMMUNITY INPUT PROCESS

OakDOT led a series of community meetings to inform the shared E-scooter permit program. Community meeting participants let us know that E-Scooters have the potential to be a fun, useful, affordable and environmentally friendly new way to get around the Town. However, participants expressed many concerns with the way scooters are currently deployed and used, including a lack of shared understanding about how to safely use and park them, leading to issues with sidewalk riding and improperly parked scooters. A summary of community feedback is available here.

What we did with what we heard

OakDOT has incorporated community feedback into the latest version of the Terms and Conditions for obtaining a Scooter Sharing Permit. The Terms and Conditions are available for public review by clicking here. Please send any comments on these Terms and Conditions via email to scootershare@oaklandca.gov

Questions or Concerns?

Questions and concerns about the services themselves should be directed to the customer service representative of each respective company.

Gruv: 1-877-CLEVR-US or hello@gruv.app

Lime: 1-888-546-3345 or support@limebike.com

Complaints of improperly-parked scooters can also be submitted through OAK 311.

Data Sharing

As a condition of operating in Oakland, E-scooter sharing companies are required to provide publicly available, real-time data on the location of scooters available for rent. This data is provided via an Application Programming Interface (API) in the General Bikeshare Feed Specification (GBFS) format. OakDOT has made minor changes to the GBFS format, removing the Vehicle Identification Number in order to protect privacy. GBFS does not include any information about scooter riders or the trips they've taken. More information about GBFS is available here: https://github.com/NABSA/gbfs/...

GBFS feeds can be accessed through the following URLs:

Gruv-https://portal.clevrmobility.c...

Lime-https://data.lime.bike/api/par...

https://data.lime.bike/api/par...

https://data.lime.bike/api/par...

https://data.lime.bike/api/par...

https://data.lime.bike/api/par...

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