Thank you, Oakland, for your patience and preparedness during the PG&E power shutdown. We are interested in your feedback so that we can better prepare for the future. Take this brief survey.
File an Equal Access to Services Complaint
City departments allow people to make complaints about violation of the Equal Access to Service Ordinance by the City of Oakland's agency staff.
Equal Access to Services Complaint Form (English)English Form
FORMULARIO DE QUEJAS SOBRE ACCESO A IDIOMASSpanish Form
City departments allow people to make complaints about violation of the Equal Access to Service Ordinance by the City of Oakland's agency staff. You may file a complaint by telephone or by completing a complaint form.
City departments are required to document the actions they take to resolve each complaint, and they must keep copies of complaints and resolutions for at least two years.
The complaint form is available in English, Spanish, or Chinese. Submit a completed complaint form via phone, fax, email, or mail.