From January 2019 through mid-March 2020 one of the payment terminals at the City Center West Garage (1200 Martin Luther King Jr Way, Oakland, CA 94612) went offline and was not transmitting credit card charge information so patrons’ credit cards were not charged. In mid-March when the vendor corrected the issue with this terminal, all of the charges were transmitted at once. You will wee your credit card transactions now. Charges on your credit card statements will appear from “SP Plus Corp Parking.” The transaction date and the posting date for this payment terminal will be from when the terminal came back online. Charges from the other terminals were not affected.
If you have any questions pertaining to these charges, please contact the Oakland 311 Call Center at email@example.com or 311 from inside Oakland or 510-615-5566 from anywhere. Be prepared to provide the following information to confirm that your charge is correct: Your name, the amount of the charge, the date of the transaction and posting date of the charge, the last 4 digits of your credit card, and your e-mail or phone number so that we can contact you back.