Remove Boots From Vehicles

Remove the boot from your vehicle by phone or in person

How do I remove the boot from my vehicle?

Pay your parking tickets. You can make payments by phone or in person by following the steps below. There will also be a sticker on your window with instructions in English, Chinese and Spanish. In most cases, you will be able to drive your vehicle in about five minutes.

Do not try to drive your vehicle. Driving a booted vehicle can cause severe damage to your car or truck.

Phone

  1. Call the Parking Citation Assistance Center at (800) 500-6484 to pay with a credit or debit card, or e-check.
  2. After you pay, you will get a six-digit code.
  3. This six-digit code will allow you to remove the boot without causing damage to your vehicle.
  4. Return the boot to the location provided by the Parking Citation Assistance Center.

In Person-Reduced Hours due to COVID-19

  1. Visit the Parking Citation Assistance Center at the address below
  2. Pay with a credit or debit card, check, money order or cash.
  3. After you pay, you will get a six-digit code.
  4. This six-digit code will allow you to remove the boot without causing damage to your vehicle.
  5. Call (800) 500-6484 if you need help removing the boot.
  6. Return the boot to the location provided by the Parking Citation Assistance Center.

In Person- Reduced Hours due to COVID-19

Come to the Parking Citation Assistance Center located in the same plaza as Oakland City Hall. The address is:

250 Frank H. Ogawa Plaza, Suite 6300
Oakland, CA 94612

For the safety of customers and staff, face coverings are required to be worn at all times while in the building and temperature will be checked by security staff in the lobby. You will be denied service if you are not wearing your face covering. Only customers will be allowed in the Parking Citation Assistance Center office with the exception that minor children may accompany their caregivers.

Services provided are: Boot Returns, Parking Citation Payments, and Parking Citation Challenges.

We accept credit or debit card, check, money order and cash. We are open weekdays from 10 a.m. to 2 p.m.

Why is there a boot on my vehicle?

You have 5 or more unpaid parking tickets.

Other questions?

Call (800) 500-6484. We offer assistance in English, Spanish, Cantonese and Mandarin.