Oakland is experiencing a network outage that is affecting key services such as Oak311, permitting and business tax. Several non-emergency systems including phone lines within the City of Oakland are currently impacted or offline. Thank you for your patience while we work to restore services.
The Oakland Police Department contracted with the Center for Public Safety Management (CPSM) to conduct an analysis of our Calls for Service (CFS). The study was commissioned as part of a multi-phase evaluation of department workload and responses, with a focus on the first phase in identifying the potential for alternative responses as part of Reimagining Public Safety, recognizing that further analysis would be required in the second phase on any identified alternative responses. Additionally, the study analyzed service response times, organizational structure, and additional data which will form the basis for the second phase of the analysis to balance workload and organizational form and functions.
This study and report are the groundwork for what will be a multi-phased in-depth study that will require further analysis of workload and alternative response viability with a continued inclusion of subject matter experts, and community input. The intent moving forward is to eye all advances in the framework of balance and function to better serve the public.
Was this page helpful?
Report a problem with this page