1. Go to Google Play Store and download/install the Microsoft Teams app
(This is so you can screen-share. Sometimes, you can’t screen-share using Teams via a browser, so we ask everyone to download and install the app.)
2. Go to Google Play Store and download/install the Global Protect app
a. After installation, the Global Protect Portal will be: oaksecure.oaklandca.gov
b. Log in = your (xxxxx9x) log in name and your network password (same as your computer at work)
c. When you get a “Connected” status, you’ve succeeded.
3. Go to Google Play Store and download/install the Microsoft Remote Desktop app *see below
a. Open after installation
b. Click + sign in top right corner
c. Enter your computer name = xx-xx-xxxxx
d. Gives the option to enter user name/password every time or to save them – that’s up to the user.
e. Accept the security certificate
* Remote Desktop app: Be careful to get the Microsoft Remote Desktop application from Google Play Store, as there are several versions, and Chrome has its own remote desktop app that is not the same.
Note: If you were previously able to connect and now cannot connect, (1) first make sure that you are connected to GlobalProtect VPN, and then connect to your computer using the Microsoft Remote Desktop app.