The Rent Adjustment Program is a petition-based system for property owners and tenants. Tenants may petition to challenge certain rent increases and for a decrease in rent paid due to a loss in service. Property owners may petition for certain rent increases, exemption from the RAP for qualifying properties, or apply to remove a property from the rental market as allowed by the Ellis Act.
Please note that rent increases based on the Consumer Price Index (CPI) are allowed and do not require a petition. Rent increases based on banking also are allowed. Banking includes any CPI-based rent increase that the property owner delays, which can be imposed at a later date.
Property owners who want to increase rent more than the CPI increase must submit a petition.
If you file online, you will receive an email confirmation. If you file by paper, you will receive a letter confirming receipt of your petition. Instructions on how to submit your petition electronically and on paper are listed in the Contact Us Section below.
To read the Rent Adjustment Ordinance, click here.
After the property owner or tenant submits a petition, they can:
**Due to the Covid-19 pandemic and the Shelter-in-Place order, all in-person services have been cancelled. Please scroll down to the Contact Us Section to find out the best way to get in touch with us for form requests, information, and other resources.
- Access case information or add new information through the online portal if they have an account.
- Submit supporting documents no later than fourteen (14) days before the hearing date.
- Contact the Program Analyst assigned to their case to address any questions and concerns.
- · Come to drop-in office hours in the Housing Resource Center on the 6th floor. There are NO drop-in hours on Fridays. (**CANCELLED DUE TO COVID-19)
- · Review a case file online or in-person by appointment. (Please be advised that not all documentation is available online. Documents submitted in physical form will only be available by appointment in the Rent Adjustment Program office.) (**CANCELLED DUE TO COVID-19)
- City staff will notify the property owner about the tenant’s complain or the tenant about the property owner’s petition.
- The notice will include a copy of the original petition.
- Property owners and tenants will have thirty-five (35) days to respond to the petition from the date of the mailed notice.
- Tenants can pay the old rent if they file an eligible petition, unless the rent increase notice specifies the current allowable CPI plus the current allowable CPI increase.
- The property owner or tenant who filed the complaint will receive a copy of the response by mail.
- Property owners and tenants must submit any supporting documents no later than fourteen calendar days before the scheduled hearing date.
There are multiple ways that RAP will make a decision about the petition. Mediations and formal hearings are addressed below along with the appeal process.