Oakland is experiencing a network outage that is affecting key services. Several non-emergency systems within the City of Oakland are currently impacted or offline. Thank you for your patience while we work to restore services.


Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566. Emergencies includes downed trees or tree limbs, flooding or sewer overflows, and street signal outages. Please report all non-emergency issues online at this page.

For urgent issues, call 311 or (510) 615-5566.

How It Works

  1. An icon of an inbox with an arrow pointing into it.


    You report the issue by phone, website, app, or email.

  2. An icon of a clipboard with a piece of paper and a magnifying glass over it.


    We review your request and provide a tracking number.

  3. An icon of a tree chart.


    We assign your request to the appropriate work group.

  4. An icon of a wrench and screwdriver crossed over each other in an X pattern.


    Service is provided. Completion times vary.

Get the OAK 311 app on: