Oakland is experiencing a network outage that is affecting key services. Several non-emergency systems within the City of Oakland are currently impacted or offline. Thank you for your patience while we work to restore services.

OAK311

Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566. Emergencies includes downed trees or tree limbs, flooding or sewer overflows, and street signal outages. Please report all non-emergency issues online at this page.

Icon of a mouse pointer/cursor. Report Online
Icon of a phone ringing. Call 311

For urgent issues, call 311 or (510) 615-5566.

Most Common Requests

Urgent Infrastructure Issues

  • Downed sign
  • Traffic signal outage
  • Flooding
  • Sewer overflow
  • Fallen trees or branches

Take a Virtual Tour

OAK311: A Virtual Tour (English Subtitles) from KTOP TV-10 on Vimeo.

OAK311: A Virtual Tour (Spanish with Subtitles) from KTOP TV-10 on Vimeo.

OAK311: A Virtual Tour (Cantonese with Subtitles) from KTOP TV-10 on Vimeo.

How It Works

  1. An icon of an inbox with an arrow pointing into it.

    Report

    You report the issue by phone, website, app, or email.

  2. An icon of a clipboard with a piece of paper and a magnifying glass over it.

    Review

    We review your request and provide a tracking number.

  3. An icon of a tree chart.

    Assign

    We assign your request to the appropriate work group.

  4. An icon of a wrench and screwdriver crossed over each other in an X pattern.

    Work

    Service is provided. Completion times vary.

Get the OAK 311 app on:

Google Play
Apple Store
Interactive 311 Chart
Service Request Map