Contact the Help Desk (for City of Oakland employees ONLY)

The Information Technology Department’s Help Desk provides first tier support for City of Oakland employees. Our courteous and professional technicians are available Monday through Friday, 8:30 am - 5:00 pm to provide support for a wide-range of service requests including; telephone, radio, computer, software applications, email, and network. To open a Help Desk service request, click the ITD Service Portal link at, login with your email credentials, click GET HELP and CREATE A HELP DESK TICKET.