The Information Technology Department’s Help Desk provides first tier support for City of Oakland employees. Our courteous and professional technicians are available Monday through Friday, 8:30 am - 5:00 pm to provide support for a wide-range of service requests including; telephone, radio, computer, software applications, email, and network. To open a Help Desk service request, click the ITD Service Portal link at itdserviceportal.oaklandca.gov, login with your email credentials, click GET HELP and CREATE A HELP DESK TICKET.