- Recreation centers (closed to the public, staffed during day for safety)
- Libraries (indoor areas closed, 16 locations continue to offer Sidewalk Service during limited hours)
- Senior centers
- Fox Theater
- Paramount Theatre
- Oakland Convention Center
City of Oakland Service Modifications, Suspensions & Closures In Response to Alameda County Public Health Order to Shelter in Place
Interim City Administrator Steven Falk announced on March 17, 2020, that there would be temporary changes to City government functions, effective today, in accordance with the Alameda County Health Officer’s order for all Alameda County residents to shelter in place to slow the spread of novel coronavirus (COVID-19) and preserve critical health care capacity across the region.
Date Posted: March 17th, 2020 @ 5:29 PM
Last Updated: January 25th, 2021 @ 2:40 PM
Last Updated: January 25th, 2021 @ 2:40 PM
Call 311 or report online:
- Parks maintenance
- Advisory Commissions
- Neighborhood Crime Prevention Council meetings
- Bulky Block Party on March 28, 2020
- Effective November 9, 2020, street sweeping parking regulations will again be enforced.
- Effective July 6, 2020 parking meters operations and time-limited parking enforcement resume.
- City garages are open, but may be limited to monthly parkers at times
- NOTE: the City will continue to enforce all other parking regulations in service of public safety and public health, including, red curbs and fire hydrants, sidewalk and crosswalk blocking, double-parking and bike lane violations, wheelchair ramp obstruction, and unauthorized use of disabled person parking placards.
- Please note also that many of the City’s essential infrastructure construction projects are still ongoing. Clear curbs are necessary for infrastructure work, so we ask that residents keep an eye out for 72-hour no-parking signs related to construction. If curbs are not clear where construction has been noticed, enforcement and vehicle towing could be necessary.
- Passports
- Domestic partnership registration
- Residency Verification
- KTOP – Client services for stage rental and client use of media editing tools
- OPD Special Events Permits
- Walking Tours
- City Hall and other Frank H. Ogawa Plaza buildings are accessible to the public only by special appointment or for public meetings, but will otherwise be closed to the public.
- Most public service counters at City Hall, 150 Frank Ogawa Plaza, and 250 Frank Ogawa Plaza are switching to online/phone/appointment access only; see below for details.
- Private Sewer Lateral and other Wastewater Permits
- Hazardous Materials Compliance Review
- Creek and Watershed Permits
- Construction and Demolition Recycling Permits
Parking Citation Assistance Center service counter at 250 Frank Ogawa Plaza is open for reduced hours weekdays from10am-2pm for Boot Returns, Parking Citation Payments, and Parking Citation Challenges. Call us at (800) 500-6484 8:30am-4:30pm. Please visit our website for details: Parking Citation Assistance Center
During this shelter in place order, many City services will remain available by phone or online. View an index of available online services.
City departments are providing alternative ways to access City services during the shelter in place order, including email, telephone, and online:
- Business Tax Office
- Call (510) 238-3704 from 8:00 am to 4:30 pm
- Email: BtWebSupport@oaklandca.gov
- To pay business taxes: https://ltss.oaklandnet.com/
- Walk-in lobby is CLOSED. By appointment only.
- Head Start:
- Call (510) 238-3165 from 8:30 am – 5:00 pm
- Human Services: Calls will be answered from 8:30 am to 5 pm
- Main number: (510) 238-3121 o Community Housing: (510) 238-6187
- Oakland Unite: (510) 238-2374
- Oakland Fund for Children and Youth: (510) 238-7163
- Sugar Sweetened Beverage: (510) 238-7163
- Senior Services: (510) 238-6137
- Animal Services
- Open by appointment.
- Call (510) 535-5602 from 11 am to 4 pm.
- After-hours calls can go to the non-emergency police line at (510) 777-3333
- Park and Recreation Services:
- Call (510) 238-7275 from 8:30 am – 5:00 pm
- Facilities: call (510) 238-3420 from 8:30 am – 5:00 pm
- Playgrounds, picnic areas, gyms, dog parks, and other shared spaces that do not permit physical distancing or have high-touch equipment remain closed.
- DeFremery Skate Park “Town Park” and Montclair Park Skate Ramp are open for use within social distancing guidelines.
- Free Virtual programing including Youth Fitness, Adult Fitness, Student Coding Class, and more continue. Follow us on social media for more information.
- Beginning Monday, May 11, limited childcare services will be offered to City of Oakland essential workers and first responders.
- Business Assistance Center
- Call: (510) 238-7398
- Email: oaklandbac@oaklandca.gov
- Film Permits
- Outdoor Film Production following local guidance is allowed to resume effective October 9, 2020
- Film Office Production Planner
- Online Film Permit Application
- Library Services:
- The public can still access a librarian through eanswers@oaklandlibrary.org or (510) 238-3134
- The public can still apply for a library card online by visiting https://oaklandlibrary.org/
- All holds are extended until May 31.
- Increased checkout limits on ebooks, audiobooks, movies and music: Overdrive (10 to 20), Hoopla (8 to 10), Kanopy (4 to 5).
- Extended activation of Wi-Fi hotspots through May 31.
- Extended patron accounts scheduled to expire to May 31.
- Department of Transportation—permit application assistance:
- Online Assistance
- Email: DOTOnlinepermits@oaklandca.gov
- Phone: (510) 238-3199
- Real Estate:
- Email: red@oaklandca.gov
- Call: (510) 238-3541
- Oakland Police:
- File a Police Report
- Obtain Police Records:
- Online via NextRequest
- Public Records Request Form Fillable PDF
- Email: OPDPublicrecordrequest@oaklandca.gov
- Phone: (510) 238-3021
- Fax: (510) 238-2249
- File a complaint regarding police officers:
- Community Police Review Agency (CPRA)
- Download Complaint Form
- Online app
- Phone: (510) 238-3159
- In-person at 250 Frank Ogawa Plaza; public is urged to use the phone and internet options if at all possible
- Oakland Police Department, Internal Affairs Division Call: (866) 214-8834
- Community Police Review Agency (CPRA)
- City Clerk:
- View Form 700 submission
- View Form 501 Candidate Intention Statements
- File Form 501 – Candidate Intention Statements by email to: Electionservices@oaklandca.gov
- Special Activity Permits:
- Cannabis permits (cannabisapp@oaklandca.gov)
- Mobile food vending permits (mobilefoodvending@oaklandca.gov)
- Cabaret, massage, bingo and amplified sound permits (nmarcus@oaklandca.gov)
- Nuisance abatement (svasquez@oaklandca.gov)
- Oakland Public Works:
- Report Illegal Dumping, Sewer/Drainage Issues, Facility and Parks Maintenance, Tree Issues to 311 or (510) 615-5566.
- E-mail: OAK311@oaklandca.gov
- Web: 311.oaklandca.gov
- App: OAK 311, available free for Apple and Android smart devices (powered by SeeClickFix)
- Report Issues with Recycling and Trash Pick Up
- Online: https://www.oaklandrecycles.com/
- As of April 1, Oakland residents will begin receiving regularly scheduled invoices from Waste Management of Alameda County for trash, compost and recycling collection services. Many Oaklanders are facing extraordinary challenges right now and we want to remind them that trash collection service will NOT be discontinued for late payment or nonpayment of invoices. Compost and recycling collection services continue to be provided as usual. These invoices remain due and payable under normal terms and conditions, but trash collection service will not be stopped for late or non-payment. For more information go to www.oaklandrecycles.com. This information is available in English, Spanish, Chinese, Vietnamese, Arabic, Tagalog, Khmer, and Korean.
- Email: recycling@oaklandca.gov
- Phone: 510-238-SAVE (7283)
- Construction and Demolition Recycling Plans
- Submit your plan online: https://www.oaklandca.gov/services/submit-your-construction-and-demolition-recycling-form-online
- Email: recycling@oaklandca.gov
- Phone: 510-238-SAVE (7283)
- Environmental Protection and Compliance - Hazardous Materials Business Plans, and hazardous waste reports:
- Email: marniola@oaklandca.gov
- Phone: (510) 238-7371
- Private Sewer Lateral Program
- Email: CM@oaklandca.gov
- Phone: (510) 238-3651
- Wastewater Engineering
- Email: CM@oaklandca.gov
- Phone: (510) 238-3651
- Creek and Watershed Permits
- Email: CM@oaklandca.gov
- Phone: (510) 238 - 3547
- Contract Services
- Email: CM@oaklandca.gov
- Phone: (510) 238 -3547
- Planning & Building:
- Building Inspections: Inspectioninfo@oaklandca.gov or (510) 238-3444
- The City of Oakland has resumed Building Inspection services for all project types identified in the County Order.
- Each construction project site must comply with the State’s Industry Guidance, which requires a work-site specific protection plan, as well as CalOSHA’s COVID-19 Emergency Temporary Standards. Project representatives must confirm their awareness of and adherence to these site and work conditions as a prerequisite for any inspection request. Anyone who cannot confirm awareness and adherence will have their inspection postponed until they can.
- The Planning Commission has reconvened via Zoom. As such, the Planning Bureau has also resumed making administrative zoning determinations on projects and schedule entitlement cases to be heard before that body.
- Planning & Building Permits/Applications/Appointments: permitinfo@oaklandca.gov
- Get simple electrical, plumbing, or mechanical permits at: https://aca-prod.accela.com/OA...
- Building Fee Payments: Pay by phone at 510-238-4774 or online after registering with credit card at https://aca-prod.accela.com/OA...
- Plan Check: buildingplancheckinfo@oaklandca.gov
- Code Enforcement: 510-238-3381 or use our online File a Complaint form
- General Building Services Questions: (510) 238-3891
- Strategic Planning: See our Neighborhood and Citywide Plans and Policy Projects pages for info
- Priority services remain operational as outlined in the modified service matrix available here.